Duplicate charge after plan upgrade

I can see both captures on our side. The refund for $430 is already submitted and should land in 3–5 business days. I'll send the reference as soon as the processor clears it.

SSO login loop after IdP certificate rotation

Still looping for 2 of the 120 accounts. The rest are fine.

API rate limits too low for nightly export

Sample response header from the last failure: X-RateLimit-Remaining: 0. Happy to send the full request log.

Webhook retries hitting the same endpoint twice

That shouldn't happen. I'm looking at delivery logs now; can you share one duplicate pair with timestamps?

Invoice shows the wrong billing address

Thanks Sofia — the address update was saved to the account, but invoices use a snapshot taken at renewal. I've corrected October and queued a reissue.

Need to add 12 seats before Monday

We're onboarding a new team on Monday and need 12 extra seats. Can we prorate mid-cycle or do we have to start a new plan?

Mobile app crashes on Android 15

Logcat shows a null pointer in SessionRestore.kt. Happy to send the full trace once I'm back at a desk.

Question about the SOC 2 report

Of course. I've sent the NDA to your security team and will release the report as soon as it's signed.