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HD-4821Created today at 9:12 AMEnterprise

Seat count jumped after the Okta group sync

Sofia LindqvistOperations lead, Nordlys Studiovia email
Nadia Reyes2h 41m left
  1. Today · Nov 7
  2. Created from email · Today, 9:12 AM
  3. Sofia LindqvistCustomer9:12
    Morning — our November invoice shows 78 seats, but only 64 people have access. We turned on Okta group sync on Tuesday and I think three groups overlap. Finance is holding the PO until this is corrected.seat-audit-nov.csvCSV · 38 KB
  4. Nadia ReyesYou9:24
    Thanks Sofia — I found the overlap. Three groups each contain the same 14 people, so the sync counted them three times. I've paused the renewal charge while we reconcile. Which group should be the source of truth: engineering-all or product-all?
  5. Sofia LindqvistCustomer9:31
    engineering-all is the source. The other two were supposed to be nested, not synced. And yes please hold the charge — our PO closes Friday.
  6. Internal noteNadia Reyes9:38

    Billing says the pending invoice can be edited until tomorrow 08:00 UTC. Remove the 14 duplicate memberships, regenerate, then confirm with Sofia. Account is in a renewal window — do not promise a credit.

  7. Sofia LindqvistCustomer9:44
    One more thing — the contractors subgroup has 6 people who should stay. They're not in engineering-all.

Sofia Lindqvist is onlineTypical first reply: 6 minutes